Thank you for choosing to work with Alakai. We appreciate the work that you do, and want to make your experience enjoyable one.

Below you will find some handy information and reminders to help make your experience with Alakai a great one. For additional information not found here, please do not hesitate to contact your Alakai representative.

Payroll
Health Benefits
Holidays
Paid Time Off

	Payroll

How often do we get paid?
Twice monthly or every 15th and 30th, two weeks in arrears. In the event that the 15th or 30th falls on a weekend, payroll is distributed on the previous Friday.

When are time cards due?
Time cards are due Monday at noon. They can either be faxed to 703.288.6969 or scanned and emailed to katie.tran@alakaillc.com.

Do time cards have to have additional confirmation?
Yes.  All time cards need to be authorized and signed by a designated supervisor.

Any additional questions: please contact Katie Tran at katie.tran@alakaillc.com or 703.288.6964.

back to top

	Health Benefits

We know how important getting the right information about your heath coverage is today. To aid us in this effort Alakai has teamed up with Employee Benefits Group for the 9th year to help us with making the right decisions in today’s challenging market. Their 20 years of expertise is at your fingertips if we cannot answer your questions.

Health Benefits FAQs

When is our Open Enrollment period?
Open enrollment is in November. 

When am I eligible for health benefits?
Health benefits are active the first day of the month following the day you start with Alakai.

How can I find out if my doctor is in my plan?
Go to www.carefirst.com and look under “Finding a Physician”

What do I do in the event that I get a bill for a deductible or care not covered by the provider?
You need to submit the bill and EOB to Prime Pay for reimbursement. Please contact EBG or your Alakai representative for information on how to smoothly process the claim. 

How can I monitor how much is left on my deductible?
Sign up for an account at www.primepay.com. Contact EBG or your Alakai representative for details.

back to top

	Holidays

Alakai provides 10 holidays for full time long-term employees.  For a complete list of recognized holidays see attached.

Holiday FAQs

Can I exchange holidays for a different day off?
No. You can use your PTO for any additional days that you require.

back to top

	Paid Time Off

Alakai provides 13 days PTO for full time long-term employees. 

PTO FAQs

Do I need to make a request for any PTO?
Yes. Please complete a PTO request form and submit it to your Alakai representative or Katie Tran.

Do PTO requests need customer approval as well?
Yes. Please make sure that the supervisor for the customer you support has given you approval before submitting the request.

How far in advance to I need to submit the request?
We ask that submit your request at least 1-2 weeks in advance. The longer the leave request, the further in advance we would like the notice.

back to top